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Terms and Conditions

Refund Policy

All sales are final, if you wish to cancel an order before it has shipped we can offer store credit. For services please refer to the cancellation policy on the bottom of any service page.

Deposits 

When you place a deposit whether it is for a cage, party or animal there is no refunds.

Shipping 

When you place an order for a live animal we will contact you through text message to set up a shipping date.  Usually we ship live animals priority overnight on Tuesdays to arrive Wednesday morning because it is the safest day and least likely for delays (still possible). In order to qualify for our live arrival guarantee you must work with us in order to get a safe shipping day that works for you, the animal and us.

In some cases for live arrival guaranteed you will need to pick up your animals from a nearby FedEx hub, this is the only way FedEx will insure a package (If shipped directly to you and something happens I will be the one to take the loss) So when it is cold, your address may be tricky to find, an order contains a lot of animals, or the order is worth over $300 it is required that we ship to a hub.

Live Arrival and 1 Month Health Warranty

All live animals purchased on shadowsreptiles.com come with live arrival and 1 month health guaranteed as long as policies are followed. 

In order to be eligible for our Live Arrival Guarantee

- Follow our recommendations when setting up a shipping date.

- If shipped to your home the package must be opened as soon as possible and any problems must be reported within 30 minutes of arrival. 

- If shipped to a hub the package must be picked up the same day and any problems must be reported 30 minutes after pick up is confirmed. 

In order to be eligible for our 1 Month Health Warranty

- You must send us a picture of the enclosure and the proper requirements must be met before the animal arrives to you. We are here to help you get there if you have any question please do not be shy.

- Once the animal arrives if there are ever any issues or concerns I must be notified immediately. 

- An update (Behavior, diet, care) and picture of the animal must be provided on arrival day, the 3rd day, 1 week after arrival and so on weekly until the month is over.

In order to be eligible for our Lifetime Health Warranty

- You must be a member

- Upload a weekly update of your pet to the Lifetime Warranty group

This policy is in place to ensure that the animal goes to an owner that will do their best for their animal, in most cases if you follow the warranty you will never need the warranty but if you choose to do things on your own without my assistance you are responsible for the animal. You can always contact me at the same number if you have any questions or updates. I have customers from over 6 years ago that I still keep in touch with and they send me occasional updates. 

Party Policies

Arrival 

We always aim to arrive 10-15 minutes ahead of schedule, as of March 2024 I have done 128 parties and have been late to 1. I never expect to be late to more than 1% of my parties but please plan for up to 15 minutes of delay after our scheduled time in case of traffic, bad weather or other issues,

No Show

As of right now I have never had to cancel a show but just in case I ever have to, here is my policy. If I ever cancel a show on you and it has been planned for at least one week I will refund 100% of your money and I will also give you a $50 credit for shadowsreptiles.com

Trades

It is extremely rare for us to accept trades but if we do, we must receive our item or animal before we ship yours off.

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